Categories of personal data we process:
qqjl is committed to protecting the privacy and personal data of every Filipino player and visitor who interacts with our Platform. This Privacy Policy ("Policy") describes in detail what personal data qqjl collects, the purposes for which it is processed, how it is protected, and the rights available to individuals regarding their personal information.
We understand that entrusting an online platform with your personal and financial information is a significant decision. Whether you're a player in Manila, Cebu, Davao, or anywhere else in the Philippines, you deserve to know exactly how your data is handled. This Policy is written to be clear and transparent — not buried in legal language designed to obscure what we actually do with your information.
This Policy applies to all personal data collected through qqjl.club, including via any mobile browser interface, and through any communication you have with qqjl's customer support team.
For the purposes of this Policy, qqjl acts as the data controller in respect of personal data collected from users of the Platform. As data controller, qqjl determines the purposes for which and the means by which personal data is processed.
All enquiries regarding qqjl's data processing activities, including requests to exercise your data rights, should be directed to the qqjl Data Privacy contact as set out in Section 16 of this Policy.
qqjl collects the following categories of personal data in connection with your registration, use of the Platform, and interactions with our support team:
qqjl collects personal data through the following means:
qqjl processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Registration | Creating and maintaining your qqjl account, verifying your identity and age, and administering your account settings. |
| Service Delivery | Providing access to games, processing deposits and withdrawals, and delivering bonuses and promotions to your account. |
| KYC & Age Verification | Verifying that you meet the 21+ age requirement mandated by PAGCOR and fulfilling regulatory identity verification obligations. |
| Payment Processing | Facilitating GCash, PayMaya, bank transfer, and card payment transactions; preventing payment fraud. |
| Security & Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct. |
| Responsible Gaming | Monitoring gaming patterns to identify potential problem gambling indicators; administering self-exclusion and limit settings. |
| Customer Support | Responding to support queries, resolving disputes, and maintaining records of support interactions. |
| Regulatory Compliance | Fulfilling obligations under applicable gaming regulations, anti-money laundering laws, and data protection requirements. |
| Marketing Communications | Sending promotional emails, SMS notifications, and in-Platform messages where you have consented or where a legitimate interest applies. |
| Platform Improvement | Analysing usage data to improve Platform performance, game selection, and user experience. |
qqjl processes personal data on the following legal bases:
qqjl does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. Your data may be shared with the following categories of recipients under appropriate data processing or data sharing agreements:
GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and USDT wallet service providers — solely to process deposits and withdrawals on your behalf. These providers are independent data controllers in respect of transaction data they process.
Third-party KYC and identity verification specialists who assist qqjl in verifying your identity and age. These providers process your identification documents under strict contractual data security obligations.
Licensed game software providers whose content is accessible on the Platform may receive limited transactional data (such as session identifiers and wager amounts) necessary to deliver their games and maintain game integrity. No identity data is shared with game providers beyond what is technically required.
qqjl may be required to disclose personal data to relevant gaming regulatory bodies, financial regulators, or law enforcement agencies where required by applicable law, court order, or regulatory direction. qqjl will notify you of such disclosure where legally permitted to do so.
Specialist fraud detection and platform security services that assist qqjl in identifying and preventing fraudulent activity, multi-accounting, money laundering, and other prohibited conduct.
Some of qqjl's third-party service providers may be located outside the Philippines and may process your personal data in jurisdictions with different data protection standards. Where such transfers occur, qqjl ensures that appropriate safeguards are in place — including contractual protections equivalent to those available under Philippine data protection law — to protect your personal data during and after the transfer.
By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines for the purposes described in this Policy.
qqjl retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.
qqjl implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
Subject to applicable data protection law, you have the following rights in respect of your personal data held by qqjl. These rights are not absolute and may be subject to limitations in certain circumstances:
Request a copy of the personal data qqjl holds about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held about you. You may also update some information directly via your account settings.
Request deletion of your personal data in certain circumstances. Note that legal retention obligations may prevent full deletion of certain records.
Request that qqjl restrict the processing of your personal data in certain circumstances while a dispute about its accuracy or lawfulness is resolved.
Request a copy of personal data you provided to qqjl in a structured, commonly used machine-readable format for transfer to another service.
Object to processing of your data based on legitimate interests, including direct marketing. Objection to marketing will be actioned immediately.
To exercise any of these rights, contact qqjl's support team via live chat or at [email protected] with the subject line "Data Rights Request." qqjl will respond within thirty (30) calendar days.
The qqjl Platform is strictly for individuals aged 21 years and above. qqjl does not knowingly collect personal data from individuals under 21 years of age. If qqjl discovers that personal data has been collected from a person under 21, that account will be immediately suspended and all associated personal data will be deleted as promptly as legally permissible, subject to any mandatory record-keeping obligations.
If you are a parent or guardian and believe that a minor has registered an account or provided personal data to qqjl without your consent, please contact us immediately at [email protected].
The Platform may contain links to third-party websites or services — for example, the websites of payment providers such as GCash or PayMaya. qqjl is not responsible for the privacy practices of third-party sites and does not control the content or data processing activities of any third-party website. We recommend reviewing the privacy policies of any third-party site you visit via a link on the Platform.
qqjl reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify you by email to your registered address and/or by a prominent notice on the Platform. The revised Policy will display the updated effective date at the top of the page.
We encourage you to review this Policy periodically. Your continued use of the Platform following notification of a material change constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, please stop using the Platform and contact support to close your account.
For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact qqjl's Data Privacy team:
Send your enquiry to: [email protected]
Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
Available 24/7 on the Platform. For data rights requests submitted via live chat, please indicate that your enquiry relates to personal data and you will be directed to the appropriate team. Response time for formal data rights requests: within 30 calendar days.
If you are not satisfied with qqjl's response to a data rights request or privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.
The key ways qqjl protects the personal data of Filipino players every day
Every piece of data transmitted between your device and qqjl is protected by the same level of encryption used by major Philippine banks. Your login credentials, personal data, and transaction details are always secure in transit.
qqjl never stores full payment card details on its own servers. Card transactions are processed directly by PCI-DSS compliant payment providers. GCash and PayMaya credentials are handled exclusively by those platforms.
qqjl does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used to operate your account, comply with regulations, and improve your experience — nothing else.
Marketing communications are opt-in only. You can withdraw consent at any time from your account settings or by contacting support. Opting out of marketing never affects your ability to use the Platform or access your account.
Access, correct, delete, or export your personal data — these are genuine rights you can exercise by contacting qqjl. We respond to all data rights requests within 30 calendar days, as required by applicable data protection law.
qqjl retains your data only as long as legally required and operationally necessary. After applicable retention periods expire, data is securely deleted or irreversibly anonymised. We don't hold data indefinitely just because we can.
Knowing how your data is handled is part of trusting a platform. At qqjl, we're committed to being transparent about privacy and giving Filipino players genuine control over their personal information. If you ever have questions, our support team is always on.
21+ qqjl enforces the 21+ age requirement. Gambling can be addictive — play responsibly.